Beyond the Bottom Line: Management in Government

Timothy Plumptre
January 2001

Portrayed by the media as lazy and incompetent, hobbled by central agency regulations, criticized by auditors general and subject to changes in the political wind, public service managers have a tough time of it. In business, management is measured against the bottom line. But in the public sector, what is the bottom line? This book suggests how to improve the system and foster management excellence.