The Road to Better Public Services: Progress and Constraints in Five Canadian Federal Agencies

G. Bruce Doern
1994 | 107 pages

Scrutinizing five agencies of the Canadian federal government, the author develops a four-point plan aimed at improving public services. The agencies involved know we need reform and their initiatives warrant strong support, but there are limits to reforms: How does one improve public services when cutbacks and downsizing are themselves key factors of the transformation? Professor Doern may have the answer.