Rethinking the Delivery of Public Services to Citizens
F. Leslie Seidle
1995 | 197 pages
Dr. Seidle offers this novel thought: Citizens are entitled to responsive, accessible and reliable public services. His in-depth research, including more than 50 interviews with senior officials, examines recent innovations in government service delivery in Canada and elsewhere and highlights methods for improvement. He concludes the right changes offer real promise for enhancing effectiveness within the public sector.